FAQ’s - Frequently Asked Questions:
The Answers:
How
do I order and pay and what are my alternate payment options?
On each of the product pages you will see a
shopping cart below each of the items, we use Paypal as our preferred payment
method. When you have selected the items you wish to purchase use the "View
Cart" button to continue with your check out and payment. You will then be
notified via e-mail of your purchase. The shipping cost is automatically
calculated upon checkout. We prefer Paypal however in certain cases you
may want to contact us and we can provide the facilities for telephone payment
via credit card or a quote for multiple orders.
How long does my order take to
arrive?
We normally ship by air mail from Australia, it
usually takes 8-12 business days from time of shipment to arrival. Due to
international customs it can take up to 20 working days. Please
contact us to find out when your order was sent by e-mailing
info@stylecove.com.au
and provide your order and contact details.
Back to top
How do I wash and
take care of my sheepskin footwear?
Please take a look at the information in our "Measurements
and Care" page.
Back to top
Are they
waterproof when I receive them?
Our genuine sheepskin footwear is resilient to the basic
elements but if they do get very wet you need to let them dry in a shaded area
away from the sun and rain. The outside of the sheepskin boot is a soft leather
and is not waterproofed when you receive them, so they won’t withstand the harsh
elements of heavy rain and snow for very long. Buying a waterproofing spray can
help protect the boots from rain and snow. Please see your local store and ask
for a soft leather waterproof spray.
Back to top
What size do I
put on the order?
For information regarding sizing, please refer to our "Measurements
and Care" page.
Back to top
Are there any
additional costs (taxes, duties etc)?
Depending on where you are located, you may need to pay duties
and this is the responsibility of the consignee,
please contact your relevant customs department.
For example UK customers: All
sheepskin boots have a duty of 4% (UK Tariff code 6405 9090 00), Kids boots are
duty free. Please allow a total 21.5% for duties & VAT (4% duty plus 17.5% VAT).
This is usually calculated on the actual total including freight and will be due
on delivery.
Back to top
Is
there an alternative freight method other than standard air mail?
We prefer to send your orders via air mail, however
if you would like an
alternate freight method (Express Mail etc..) please contact us for a quote.
Back to top
Do you have any outlets to look at your products?
Our outlet is located in Melbourne, Australia in the same
factory where we manufacture all of our sheepskin footwear. For address
details please look at "contact us". Alternatively
our internet store is a great place to buy on line and be assured you will
receive a fantastic range and great quality. Please have a look at some of our
customer’s feedback.
Back to top
Do
you sell the "UGG Australia"
sheepskin boots?
We get this question regularly and the
answer is NO! We sell genuine products, manufactured here in Melbourne,
Australia by Binder Productions Pty Ltd. They are not affiliated to the US
company that own the UGG Australia brand - called Deckers. The word
Ug,Ugh,Ugg has been associated with a style (not brand)of footwear for many
years in Australia so you will find many people advertising ug,ugg or ugh boots.
The word ugg is found in the Macquarie Dictionary. Most of the UGG Australia"
production occurs in China and not in Australia.
Do not be fooled! If you want genuine
sheepskin, ugg/ugh/ug boots buy the ones made here in Australia!!!!!!!! To learn
more visit
http://www.saveouraussieicon.com
Do
all of your boots have a label at the back and what does it say?
All of our ugg boots have a label on the
back of the heel accept for the Kids and Slippers Range as it does not fit on
the heel support.
New Page 1
The label says "JUMBO UGG BOOTS"
|
My Account
| 
Cart Contents
| 
Checkout
